FAQ
Where is my order?
Delivery time = processing time + shipping time. Orders are processed within 1–2 business days, and shipping takes 1–14 business days. Orders placed before 1:00 PM ET (Mon–Fri) start processing the same day. During peak seasons and sales, delivery may take a little longer. If this time has passed and you haven't received your package, contact us at support@olivia-mary.com and we'll help right away.
How much does shipping cost?
Shipping is free on all orders within the United States.
Do you ship internationally?
We currently ship within the United States only.
Where can I find my tracking information?
As soon as your order ships, you'll receive an email with your tracking link. Check your spam or junk folder if you don't see it. Please allow up to 24 hours for the tracking link to show updates.
Can I cancel or change my order?
Yes, as long as your order has not shipped yet. Email us at support@olivia-mary.com with your order number as soon as possible. Once an order has shipped, it can no longer be canceled, but you can return it under our Returns & Refunds Policy.
What is your return policy?
You have 30 days after receiving your item to request a return. Items must be unworn, unused, with tags attached, and in their original packaging. To start a return, email support@olivia-mary.com. Please don't send anything back before you receive our confirmation, because returns sent without approval cannot be accepted. Return shipping costs are paid by the customer. There is no restocking fee.
When will I get my refund?
Once we receive and approve your return, your refund is processed within 10 business days to your original payment method.
Can I exchange an item for a different size or color?
To get a different size or color, return your item under our Returns & Refunds Policy and place a new order for the item you want.
What if my item arrives damaged or defective?
We're sorry! Contact us at support@olivia-mary.com with your order number and a photo of the issue before sending anything back. We'll offer a replacement, a repair or a refund, and we cover the return shipping in these cases.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay and Google Pay. All payments are processed securely and encrypted.
How do I find my size?
Each product page has a size chart. If you're between sizes or unsure, email us and we'll gladly help.
Still need help?
Email: support@olivia-mary.com
Phone: +1 (307) 430-1416
Customer service hours
Monday – Friday: 10am – 8pm ET
Saturday – Sunday: Closed
We aim to respond within 24 hours.
Company information
Olivia & Mary
VPG Venture LLC
30 N Gould St
Sheridan, WY 82801-6317
United States
